FAQs

How can I track my order?

Once your order is shipped, you’ll receive an email with the tracking number. You can track your order using the "Track Your Order" link on our website.

What is your return window?

We accept returns within 30 days of receipt. Items must be unused and in their original condition. For more information, please refer to our Return Policy page.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us within 24 hours of placing the order. After 24 hours, we may not be able to make changes.

How can I contact customer support?

You can reach our support team via:

Contact Information

Email: help@solanly.com

Phone: +44 7402 711657